Susan Gallagher became the voice and face of AmerenUE, after she joined the company as manager of corporate communications in 1991. Prior to that, she had worked as a journalist and was involved in investor and media relations for financial institutions in other cities. When she arrived in St. Louis in 1989, she worked in Fleishman-Hillard's investor and media relations unit. There her media relations efforts helped win the 1992 Silver Anvil from PRSA. At Ameren, she eventually became the company's director of corporate communications, overseeing advertising, internal and external communications, as well as media relations. Susan also did community volunteer work. She was named Tutor of the Year with the YMCA's literary organization and was a board member of EarthWays House and Grace Hill Neighborhood Services.